Home/Contact us
Contact us
Questions about an order, a formula, or which product fits what you are working on. A real person answers every message.
Send us a message
We aim to reply inside the hour, seven days a week, and you will not be handed to a bot first. If your question is about an existing order, include the order number and we can go straight to it.
Email us
The fastest way to reach us, and the inbox we watch most closely.
Track an order
Every order ships tracked. Your confirmation email carries the link, or you can look it up yourself at any time.
Manage a subscription
Skip a delivery, change the date, swap the product or cancel outright. It is all self-serve and takes about a minute.
Business address
Nexbody Labs LLC701 Tillery Street, Unit 12 Suite 3114
Austin, TX 78702
United States
This is our registered address for correspondence. Please do not send returns here without emailing us first.
Answers to the quick ones
If your question is one of these, you do not need to wait for a reply.
Where is my order?
Orders leave the warehouse within one business day. Your confirmation email carries the tracking link, and you can also look it up on our tracking page. If it has not updated after three business days, email us with your order number and we will chase the carrier.
Can I change or cancel an order?
If it has not shipped, yes. Email us as soon as you can with the order number. Once a parcel is with the carrier we cannot pull it back, but the 30 day guarantee still applies once it reaches you.
What is your refund policy?
Thirty days, money back. Email us with your order number and we refund you in full. No forms, no return shipping, and no call designed to talk you out of it. You do not need to have finished the bottle for it to count.
Full terms are in our refund policy.
How do I pause or cancel a subscription?
Through your subscription portal, any time, without emailing anyone. You can skip a single delivery, push the next date back, change the product or cancel entirely. If the portal is giving you trouble, email us and we will do it at our end.
Where can I see the lab results?
Beside the product. Every batch is independently tested for identity, potency and purity, and the certificate is published on the product page rather than held back until you ask. If you want the certificate for the specific batch you received, email us the lot number from the bottle.
Do you ship outside the United States?
Yes, we ship internationally, tracked and insured from dispatch to delivery. Duties and import charges depend on your country and are not included at checkout.
Can you tell me what dose to take?
We can tell you exactly what is in a product and what the label directs. We cannot give medical advice or tell you whether something suits your situation, particularly alongside prescription medication. That conversation belongs with your doctor, and we would rather you had it than not.